• Ordered before 12:00pm, delivered within 3 days!
  • Free shipping above €200,-

Customer service

Hello from Mim-pi & enjoy your purchase!


PAYMENT
You can pay in the web shop using several methods. This can be done in advance by means of credit card, PayPal, or bank transfer.
If you opt for payment by bank transfer, your order must be paid within 10 days. If your order is not paid within 10 days, your order will be cancelled. In case of using this payment method, your payment should be received before your order will be dispatched.

DELIVERY 
For international parcels, DPD will make more attempts to deliver the package to the recipient. If the recipient is not at home, the driver will leave a card with new instructions.


EXCHANGE AND RETURN 
You must comply with the following conditions:

- You can only exchange and return articles which were purchased from MIM-PI online shop.com 
- The article must be undamaged, unworn, and sent back with the label attached and in a similar packaging. 
- Please fill out the return- or exchange voucher at the bottom of the invoice and add it to your return shipment. 
- Costs and risks of returning the item by post are the responsibility of the buyer. 
- If your order is delivered, you have 14 days in which to exchange or return the item or items. After this period, the purchase can no longer be dissolved and becomes definitive. 
- In the case of returns (dissolution of the purchase of one or more items), the purchase price (ex. postage/shipping costs) is transferred back to you within 30 days. 
- In the case of complaints or damage (during transport), you must first contact us at: info@mim-pi.com
- Insufficiently stamped or unstamped packages are not accepted by MIM-PI, regardless of the reasons for returning them. 
Please place your order via the orders page on the website. You must complete the order form honestly and in full. You have 7 workdays in which you can return your order or exchange your order.
See conditions under Exchange & Return. After this period has elapsed, purchasing is deemed to have definitively taken place and you are owner of the goods purchased.


SPECIAL OFFERS AND PRICES 
Special offers are valid as long as they are in stock. Prices are not increased except as a result of legal measures. MIM-PI is not linked to its stock if there is a question of a programming fault in its website.


COPYRIGHT 
The copying of our collection and our designs is forbidden. We will take legal action in the case of any such violations.

 

OTHER CONDITIONS
- Packages are delivered with DPD, with signature for delivery. 
- Address: 

MIM-PI B.V.
Eeuwigelaan 48
1861 CN BERGEN
The Netherlands
info@mim-pi.com
(0031) 72-8885220 

For other subjects, the same conditions as stated above apply.

ITEMS THAT CANNOT BE DELIVERED
Unfortunately it occasionally happens that an item is no longer available. For the despatch of items which are available, you are informed of this by e-mail, and we will return your money.


GUARANTEE/LIABILITY 
1. MIM-PI guarantees that the quality of the items meets the usual demands and standards which can be made, and that the items are free of defects.
2. Under condition 1 above, this guarantee applies for a period of 3 months after delivery. 
3. MIM-PI will provide you with a certificate or proof of purchase as evidence to the guarantee. 
4. If the goods do not meet your satisfaction according to our guarantees, MIM-PI will look into the matter, within a reasonable period of time after confirming your proof of purchase. If return of the goods is not reasonably possible, you will provide written notification to explain the reason this to be the case and MIM-PI will determine whether to replace the goods, or to ensure recovery of the goods. In the case of return, the goods will then become the property of MIM-PI 
5. To this matter, the guarantee does not apply due to the result of improper or inappropriate use, or when, without written permission of MIM-PI, you or third parties have made changes to the goods or have used them for purposes for which the goods are not intended. 
6. If the matter does not coincide with what was agreed, and it is not a lack of conformity within the meaning of the settlement of the product liability, it is not for the liability of MIM-PI for consequential damages that may result. 
7. These general terms and conditions of certain guarantees take into account all matters covered by law, in accordance with the General conditions and the EULA, including the nature and quality of what is sold and delivered to you. 
8. When during the production of the goods, a matter results in consequential damages of the goods, MIM-PI is liable to ensure limited repair or replacement of the matter, or to reimburse the purchase price to you. 
9. Notwithstanding the above, MIM-PI is not liable if damage is due to design and/or gross debt and/or culpable act, or your improper or inappropriate use of the articles. 
10. Included in these conditions, the restriction of the liability for direct damages do not apply if the damage is due to intentional or purposeful acts towards MIM-PI or its entities. 

 

SALE 
During sales, the discount does not apply to shipping. Equally the discount never applies to prior orders. 
Please take into account that during sales the delivery of orders may take longer than usual.

 

PRIVACY
our personal information is recorded in the MIM-PI shop customer file. Your information is used for the assessment, the initiation and the execution of the delivery contract and the management of the ensuing customer relationship, which includes the targeted execution of marketing activities by MIM-PI shop, recovery of amounts owed, combating fraud and for the compliance of legal obligations. MIM-PI shop does not distribute such information to third parties, which may compromise your privacy. If you do not wish to receive any more commercial special offers from us, you can confirm this by e-mail.

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Mim-Pi collections are not created in one day. Nor in one week. Not even in one month! Designer Miss Mim-Pi travels, and she travels a lot. The things she sees and experience stay with her. From Melbourne to Bali via Ibiza or India. The inspiration can come from anywhere – a button, a postcard, even a ribbon. And so the unique designs, colors and shapes take birth in her mind, to create the hip and sweet clothes for girls. We want to make people aware of the fact that it is possible - producing sustainable clothing. MIM-PI is an honest brand. Deep down, everybody knows that a 15-euro dress can hardly be made in a sustainable way. For that price, the environment likely was compromised and people were exploited. By supporting brands such as MIM-PI, you make a statement: you don’t approve of these kinds of practices. The extra money you spend on a beautiful dress ensures that brands like us can continue our ecological and sustainable production process. And that feels great! We work with garment factories and clothing manufacturers that offer good working conditions.